Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client" or "You") and GrowthMedia360 ("Company", "We", "Us"). By using our website and engaging our services, you agree to be bound by these terms.

1. Services Overview

GrowthMedia360 provides a comprehensive range of digital services, including:

• Digital Marketing Services: Search Engine Optimization (SEO), Google Ads & PPC Management, Social Media Marketing, Meta Ads (Facebook & Instagram), Content Marketing, Branding, Video Marketing & YouTube Promotion
• Web & App Development: Website design and development, web application development, hosting services
• Training & Education: Digital marketing courses, workshops, and professional development programs

These services may be customized based on your specific business needs and requirements.

2. Engagement Terms

2.1 Scope of Work

The scope of services will be defined in a detailed project brief, proposal, or service agreement. Any services not explicitly mentioned in the agreement are not included. Changes to the scope require written approval and may result in additional charges.

2.2 Timeline & Delivery

• Project timelines are estimates and based on client cooperation and timely provision of required information
• Delays caused by client non-responsiveness may extend project deadlines
• We are not liable for delays caused by third-party services, hosting providers, or external dependencies
• Specific delivery dates mentioned in proposals are tentative unless confirmed in writing

2.3 Client Responsibilities

The client agrees to:

• Provide accurate, complete, and timely information and content
• Respond to our requests and feedback within agreed timeframes
• Ensure all provided content is original, legally owned, or properly licensed
• Provide access to necessary accounts, platforms, and systems (hosting, email, analytics, etc.)
• Maintain secure credentials and not share access without authorization
• Comply with all laws and regulations while using our services

3. Pricing & Payment Terms

3.1 Fees

• Service fees will be specified in the proposal or service agreement
• Prices are subject to change with 30 days' written notice for ongoing services
• All prices are exclusive of applicable taxes (GST, etc.) unless stated otherwise
• Additional charges may apply for out-of-scope work, rush requests, or third-party services

3.2 Payment Schedule

• Payment terms will be specified in the service agreement (e.g., upfront, monthly, upon completion)
• Invoices are issued as per the agreed schedule
• Payments are due within 15 days of invoice date unless otherwise agreed
• Late payments may incur a 2% monthly interest charge
• We reserve the right to suspend services if payment is 30 days overdue

3.3 Refunds & Cancellation

Refund policies vary based on service type:

• Digital Marketing & Strategy Services: No refund once services have commenced, as they are non-refundable advisory services. However, clients may cancel ongoing contracts with 30 days' written notice
• Web Development: 50% refund if cancelled within the first 2 weeks of project start; no refund after design approval or development commencement
• Training Programs: Full refund if cancelled before the program starts; 50% refund if cancelled within the first week; no refund after 1 week
• Hosting Services: No refund for hosting services (paid monthly or annually); service will terminate at end of billing period

4. Intellectual Property Rights

4.1 Ownership of Work

• Upon full payment, ownership of work product (designs, code, content, campaigns) is transferred to the client
• We retain the right to use completed work samples in our portfolio and case studies (with permission, names/details anonymized if requested)
• Pre-existing tools, templates, frameworks, and methodologies remain our intellectual property
• Third-party software, plugins, and licensed materials retain their original licensing terms

4.2 Client Content

• The client retains ownership of all content provided to us (text, images, videos, data)
• Client is responsible for ensuring all provided content is original or properly licensed
• Client warrants that content does not infringe third-party rights
• We may use client content only for the specified project unless additional permission is granted

4.3 Restrictions

The client may not:

• Reproduce, sell, or distribute our work without written permission
• Claim our work as their own creation
• Use our methodologies or processes to create competing services
• Reverse-engineer or modify our code without authorization

5. Confidentiality

• Both parties agree to keep confidential any non-public information shared during the engagement
• This includes client business strategies, financial data, and proprietary information
• Our team members are bound by confidentiality agreements
• We will not disclose information without written consent, except as required by law
• Confidentiality obligations survive the termination of our engagement

6. Limitation of Liability

6.1 Performance Guarantees

While we use industry best practices, we cannot guarantee specific results, such as:

• Specific search rankings or top 10 positions in Google
• Minimum traffic numbers or lead generation
• Conversion rates or sales figures
• ROI or revenue growth
• Uptime or zero downtime for hosting services

Results depend on many factors outside our control, including search engine algorithms, market competition, and client implementation of recommendations.

6.2 Liability Caps

Our total liability for any claim arising from these Terms or our services shall not exceed the total amount paid by the client in the preceding 12 months. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Data loss or corruption (unless caused by our negligence)
• Third-party claims or actions

6.3 Exceptions

We remain liable for personal injury, death, fraud, or violations of law that cannot be limited or excluded.

7. Warranties & Disclaimers

7.1 Limited Warranty

We warrant that:

• Services will be performed professionally and in accordance with industry standards
• Our team has the skills and experience to deliver the agreed services
• All work will be original and will not infringe third-party intellectual property (unless using client-provided content)

7.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED, ALL SERVICES, WORK PRODUCT, AND DELIVERABLES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8. Prohibited Activities

The client agrees not to:

• Use our services for illegal, unethical, or fraudulent purposes
• Engage in spamming, hacking, or malicious activities
• Violate intellectual property, privacy, or defamation laws
• Attempt to gain unauthorized access to our systems or data
• Engage in practices that violate Google's Spam Policies or platform guidelines
• Request services that involve creating misleading or deceptive content
• Use our services to compete directly or steal our proprietary methodologies

9. Termination

9.1 Termination by Client

• The client may terminate services with 30 days' written notice
• Early termination may result in fees for work completed and expenses incurred
• Refund eligibility depends on the service type (see Refunds & Cancellation section)
• Upon termination, we will deliver all completed work and transfer ownership where applicable

9.2 Termination by Us

We may terminate services immediately if:

• The client breaches these Terms or the service agreement
• The client engages in illegal or unethical activities
• The client is abusive or harassing toward our team
• Payment is 30+ days overdue
• The client requests work that violates our policies or legal requirements

9.3 Effects of Termination

• All pending work will stop
• We will deliver completed work and transfer ownership where applicable
• The client remains responsible for all invoiced fees
• Confidentiality obligations continue after termination

10. Website Hosting & Server Requirements

If we provide hosting services:

• The client is responsible for selecting an appropriate hosting plan for their needs
• Uptime guarantees (if provided) refer to our servers, not including third-party infrastructure or connectivity issues
• Data backups are automated, but clients should maintain their own backups as a precaution
• Hosting service can be cancelled with 30 days' notice
• Data will be deleted 30 days after service termination unless otherwise agreed

11. Website Use Terms

By using our website (growthmedia360.com), you agree to:

• Not reproduce, distribute, or transmit content without permission
• Not use automated tools (bots, scrapers) to access our website
• Not attempt to gain unauthorized access to our systems
• Not use our website for spam, malware, or illegal purposes
• Comply with all applicable laws and regulations

12. Compliance with Laws

• All services will comply with applicable Indian laws and regulations
• The client is responsible for ensuring their use of our services complies with local laws
• We comply with RBI guidelines, SEBI regulations, and GST requirements
• We may refuse services that violate legal requirements or platform policies (Google, Meta, etc.)

13. Third-Party Links & Services

• Our website may contain links to third-party websites and services
• We are not responsible for third-party content, privacy practices, or services
• Use of third-party services is at your own risk and subject to their terms
• We do not endorse or guarantee third-party websites or products

14. Indemnification

The client agrees to indemnify and hold harmless GrowthMedia360, its owners, employees, and agents from any claims, damages, or losses arising from:

• Client-provided content that infringes third-party rights
• Client's use of our services in violation of law or these Terms
• Client's negligence or misconduct
• Disputes with third parties regarding client's business or content

15. Dispute Resolution

15.1 Informal Resolution

If a dispute arises, both parties agree to attempt resolution through good-faith discussion and negotiation.

15.2 Jurisdiction

• These Terms are governed by the laws of India
• Both parties agree to the exclusive jurisdiction of courts in Hyderabad, Telangana
• Disputes will be resolved under Indian law, including the Indian Contract Act, 1872

15.3 Grievance Resolution

For service-related complaints or disputes:

16. Changes to Terms

• We may update these Terms periodically to reflect changes in our services or legal requirements
• Material changes will be communicated via email or posted on our website
• Continued use of our services after updates constitutes acceptance of the revised Terms
• It is your responsibility to review updated Terms periodically

17. Entire Agreement

These Terms, along with any service proposal or contract you signed, constitute the entire agreement between the parties regarding our services. Any prior agreements, understandings, or representations are superseded by these Terms.

18. Severability

If any provision of these Terms is found to be unenforceable, that provision will be removed, and the remaining Terms will continue in effect to the fullest extent permitted by law.

19. Contact Information

For questions or clarifications regarding these Terms of Service, please contact us: